Final Sale & Chargeback Policy – Online Purchases
Because our furniture is not mass produced, and we work with high-quality, often rare hardwoods, all sales are considered final.
Each piece is made to order and studio made,using materials selected for their natural beauty and character. These qualities make every item unique—and not eligible for return, exchange, or cancellation.
By completing your purchase, you agree to the following:
Final Sale: Orders are non-refundable and non-returnable. Please review all product specifications, dimensions, and order details carefully before purchasing.
Natural Variation: Wood is a natural material. Variations in grain, tone, and surface markings are normal and embraced as part of its character—not considered defects.
Chargebacks: Disputes filed through your credit card provider for final-sale, custom-made furniture will be challenged. We maintain detailed records of your order, product description, and these terms as proof of purchase agreement.
If you have questions about a piece or need help confirming details before ordering, please reach out—we're happy to assist.